Complaints and Warranty

Returns
We operate a 30-day return policy, which means that you can request a return within 30 days of purchasing an item.

An item is eligible for return only if it is in the same condition as you received it, unused (exception: if an attempt was made to install the item and it was unsuccessful, but the part must still not have been driven), must be marked with price tags or labels, and must be in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, please contact us at info@alphaperformance.cz. Please note that returned goods must be sent to the following address: [Durychova 997/8a, 460 01 Liberec 1]

If your return request is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions related to returns, you can contact us at any time at info@alphaperformance.cz.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned. These include custom products (special orders, personalized items, etc.). If you have questions or concerns about a specific item, please contact us.

Unfortunately, we also do not accept returns on gift cards.

Exchanges
If you want to get the desired item as quickly as possible, return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-Day Cooling-Off Period in the European Union
Notwithstanding the foregoing, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition as you received it, must not have been previously mounted on a vehicle or used, must be marked with price tags or labels, and must be in its original packaging. You will also need a receipt or proof of purchase.

Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved or not. If approved, you will be automatically refunded within 10 business days via your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@alphaperformance.cz.

Warranty
Our products, which we sell, are warranted only against manufacturing defects for the duration of product ownership, if installed in a vehicle. Please keep your original invoice, receipt, or order confirmation email as proof of purchase for the specific product, should a warranty claim need to be made.

If a defect occurs during the use of the product, please contact our team via email, who will advise you on the necessary steps to take. If the product defect is found to be due to faulty materials or manufacturing, we will repair or replace the defective component(s) free of charge.

This warranty does not cover any shipping costs or labor charges incurred during the removal and reinstallation of the product(s) or for any loss or damage caused by this defect. We can only replace the defective product(s), but we cannot reimburse you for any labor costs associated with the installation of the original product(s).

This warranty is non-transferable and applies only to the original purchaser of the product(s).

As standard, all Alpha Performance products listed on our website will come with a minimum 6-month warranty, unless otherwise stated in the product description or above.

For your claim to be successful, please read the following conditions below to ensure the validity of your claim.

Alpha Performance has confirmed that the product(s) are correctly fitted to your car
It is a manufacturing defect not caused by the customer.
The product that we believe was supplied by us. We cannot help with a product that was not directly sold to you by us.

Product Fitment Warranty
Unfortunately, we cannot be held responsible for unforeseen events caused by our customers fitting the product. An example could be a product that is adhered to the outside or inside of your vehicle and over time detaches during use and is either lost or damaged.

If you are based in the Czech Republic, we recommend having the products fitted by our team in Liberec or another approved service center for the best results. If not, we can only provide advisory services, but all risk then lies with the customer, as we cannot control how they install our products.

If the product you ordered does not fit or cannot be installed correctly, please contact us via email. We will be happy to advise you on the installation or arrange for a part replacement.